The Golden Lion Hotel, Stirling – Accessibility Statement

Please find outlined below our Accessibility Statement containing information we hope will ensure you enjoy your visit at The Golden Lion Hotel, Stirling.

Prior to your arrival

Enquiries and reservations may be made by phone or email. Should you require a taxi to the hotel from the Airport (Glasgow/Edinburgh) we would be delighted to book them on your behalf. Directions to the hotel can be found on our website. A link is sent with all confirmation emails.

On arrival at the hotel

The Main Entrance to the hotel is by way of an initial two (2) steps, then another Seven (7) steps from the front door into the reception area, handrails are on both sides. We are more than happy to help you with your luggage and will collect it from your car and deliver it to your room if preferred. There is also a chairlift for easier access at the main entrance, an assistance Bell is located at the foot of the stairs at the front door on the left hand side and this requires a Team member to activate for all requests.

Alternatively, access is from the Hotel car park at the rear of the Hotel (Sat-Nav FK8 1DQ) where you will enter through a lane next to the cancer research shop which is barrier controlled, please press the ‘CALL’ button where this will be answered, if you require assistance at this time to enter the Hotel please ask for a member of our Team who will meet you accordingly and assist you to the Lift, this is via a slight gradient slope then through the accessible doors on the left as you enter the Hotel where this route will take you to the lift at the basement area.  There is a 15% gradient slope with hand and grab rails to access the lift (lift door clearance 73cm wide), however you may require assistance then we would ask you upon entry to the Car park to request this unless you are being accompanied with another person, the lift will take you to the ground Floor by pressing the button marked ‘G’ for check in at reception desk. The lift accesses all Floors with in the Hotel.

Reception area

Floor is partially tiled and carpeted. Desk height is 1.1m
Reception is all on one level.
Seating is available in the Reception Area
Suitcase storage is also available

Public areas

From Reception to the Restaurant & Bar are all on one level
our corridors are well lit and carpeted, corridor width varies between 100cm to 149cm wide…..

The Restaurant has carpeting and wooden floors which leads into the Bar which has a wood and carpet flooring on one level.

There are two small steps within the Restaurant which is split level with handrails on both sides, we are happy to assist with wheelchairs into the Restaurant from the bar.
There is ample movable seating in both the Restaurant and bar and there are chairs with or without arms.
Full waiter service is operated for both Lunch and Dinner.
Breakfast has a buffet selection and also full waiter service.
Restaurant tables are laid without table linen.
Background music in the restaurant and bar.
All areas are well lit however may be dimmed in the evening

Toilets

Our public toilets and Accessible Toilet with Baby Changing facility
are all situated on the ground floor area and easily accessible from the Reception, Bar & Restaurant. The corridor to the toilets is 149cm wide and the width of the door in the accessible Toilet is 85cm

The fire alarm system is a Siren and some bedrooms (Rooms 216, 502, 504, 505) have flashing strobe lights with high pitch audible alarms for accessible hearing/sight needs. Assistance is given if evacuation of the Hotel is necessary, please advise reception upon your arrival in this instance

Accommodation

There are no rooms on the ground floor – all bedrooms are accessible by stair or lift to all floors within hotel
First floor Rooms are via a carpeted stair case with four steps leading thereto. There is a handrail on one side
We have One second floor room (Room 207) with Walk-in wet room type shower, width of door 78cm thereto, width of door to access bedroom is 72 cm. All rooms are level on this carpeted floor The Fire Evacuation chair is located on this floor opposite Room 207

Third floor Bedrooms from Rooms 331-339 are accessible by three steps, from Room 350-359 all level on this carpeted floor
Fourth & Fifth Floor Bedrooms are all level on this carpeted floor
You are able to use the front and back doors in the event of evacuation. The alarm siren will ring continuously if evacuation is needed. If you require assistance for evacuating please notify us on arrival by notifying reception.

We have tried to be as accurate as possible and have included as much detail as we can in our Access Statement; however we welcome your feedback to continuously improve on the information we provide. If you require further assistance please call 01786 475351.